Exchange, Refund, and Return Policy for Shopside Sellers

At Shopside, we are committed to providing a positive and seamless shopping experience for our customers. As a seller on our platform, it is your responsibility to adhere to our Exchange, Refund, and Return Policy to ensure customer satisfaction.

Exchange Policy: If a customer requests an exchange for a product, the seller must accept the exchange request within 7 days of delivery, provided that the product is in its original condition and packaging.

Refund Policy: If a customer requests a refund for a product, the seller must provide a refund within 14 days of delivery, provided that the product is in its original condition and packaging. Refunds must be processed through the Shopside platform, and the seller is responsible for any return shipping costs.

Return Policy: If a customer returns a product due to a defect or quality issue, the seller must provide a full refund or exchange, as requested by the customer, within 14 days of delivery. The seller is also responsible for any return shipping costs.

Communication: The seller must communicate promptly and professionally with customers regarding any exchange, refund, or return requests.

Responsiveness: The seller must respond to any customer requests for exchange, refund, or return within 3 business days.

By using the Shopside platform, you agree to abide by this Exchange, Refund, and Return Policy and to provide prompt and fair resolution for any customer requests. We reserve the right to remove any listings and terminate the accounts of sellers who violate this policy.

If you have any questions or concerns regarding this policy, please contact us. We are here to support you and help you provide the best possible customer experience on Shopside.

Best regards,
The Shopside Team